Finding the Right Fit With a Home Care Provider

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You’ve done your homework. You have a close friend’s referral for a reputable home care agency. You’ve looked into the agency’s screening process. And you know that services workers from that agency offer will meet your loved one’s needs. Or you have a great referral for a private care provider who is qualified to meet your loved one’s needs.

Now it’s time to meet the care provider. So how do you know if they are really the one?

“It’s a matter of getting to know the person,” Christina Irving, LCSW, Family Consultant at the Family Caregiver Alliance, says. “You need to take the time to talk with the person, get to know him or her, interact, and see how they interact with the family and the person who will be receiving care.”

You’re looking for someone who makes you feel comfortable and someone who is respectful of the person needing care, as well as the family. Remember, it’s not just the person needing care who’s going to deal with the care worker. It’s the family and friends of that person, too.

Some personal qualities that can be helpful to talk about with (or look out for in) a potential care provider include:

  • Personality. Does it seem like they would get along with the person needing care? If Grandma chats all the time, is this care provider someone who will listen patiently? It may seem obvious, but make sure they meet and like each other.
  • Hobbies and interests. Do they have things in common with the person needing care? Will the two of them enjoy spending time together? It’s not essential to share a love of cooking or a particular football team to receive good care from an in-home worker, but having things to bond over can make the experience a whole lot better for everyone involved.
  • What they’ll spend their time doing. The care worker is there to handle certain tasks that the person needing care can no longer do. But what about the rest of the time? Will the worker take the person for walks if they’re able to? Take them shopping? Play games? Or watch TV?
  • How they handle difficult situations. Think about a time that caring for the person needing help was difficult. For example, was there a time when your parent fell and you had trouble moving them? Or a time when their behavior was extra challenging? Has your loved one with dementia ever wandered off? How would the caregiver handle that scenario? “That will tell you a lot about the caregiver’s training, personality, experience, and their ability to adjust on the spot,” Iving notes.
  • Specific duties. Is there anything in the job description that they’re uncomfortable doing? It’s better to talk this out up front so everyone’s on the same page.
  • Transportation. Will the care provider be driving the person needing care to and from medical appointments or to run other errands? If they are, it’s a good idea to check driving records, Irving says.
  • Allergies. If the person needing care has a pet, check that the care provider doesn’t have allergies or an irritation to that animal.
  • References: Follow up with that person’s references. Ask previous employers about the person’s competence, reliability, compassion, and bedside manner.

And remember, if you’re hiring privately (not through an agency), you’re responsible for checking that worker’s experience, previous employers, that he or she is eligible to work in this country, and that he or she is qualified to meet your needs, too. You’ll need to do a thorough background check.

Beginning the process early helps. It can be tough finding the right person with the right qualifications and the right personality to provide in-home care for you or a loved one.

Start thinking about it when you know someone is heading in that direction of needing care, but maybe just needs it on a part-time (not around-the-clock) basis, Irving says. “Waiting until you absolutely have to have it means you are going to be a little bit more limited in making all those adjustments and potentially finding just the right person.”

Browse in-home care agencies and providers using our service finder:

When it comes to an in-home care provider, no situation is permanent, Irving adds. “If one agency [or private hire care provider] is not meeting a need, you can switch to another one.”

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